Legal

Terms of Service

Pilot draft · last updated June 2026

This is a working draft for the Colorado Springs pilot and is not yet final. It will be reviewed by legal counsel before public launch. It is provided for transparency and isn't legal advice.

1. Who we are

TruliLocal, Inc. ("TruliLocal", "we", "us") operates a marketplace that connects people who need home-services help ("Customers") with independent local service providers ("Pros"). These Terms govern your use of our apps and website (the "Services").

2. The marketplace

TruliLocal is a venue. Pros are independent contractors, not our employees, and they alone are responsible for the work they perform. We facilitate matching, quoting, scheduling, communication, and payment, but we are not a party to the agreement between a Customer and a Pro for a given job.

3. Accounts & eligibility

You must be at least 18 and able to form a binding contract to use the Services. You're responsible for the accuracy of your information and for activity under your account. One account can act as both a Customer ("Hiring") and a Pro ("Working").

4. Quotes, bookings & payment

Pros set their own prices. A quote you accept, plus any service fee shown at checkout, forms the booking price.
Your payment method is authorized (held) at booking and charged when the job is completed and approved, or auto-released after the protection window if you take no action.
Mid-job changes require your explicit approval before any additional amount applies.
Cancellations and reschedules are subject to the timing rules shown in the app.

5. Conduct

You agree to use the Services lawfully and respectfully: provide safe access for the work, communicate through the app, and not attempt to take payment off-platform, harass others, or misrepresent who you are or what you can do.

6. Reviews

Reviews must reflect genuine, completed jobs. We may remove content that is fraudulent, unlawful, or violates these Terms.

7. Disclaimers & liability

The Services are provided "as is." To the fullest extent permitted by law, TruliLocal is not liable for the acts or omissions of Customers or Pros, and our aggregate liability for any claim relating to a job is limited to the amounts paid through the platform for that job. Nothing here limits liability that cannot be limited under applicable law.

8. Changes

We may update these Terms as the product evolves. Material changes will be posted here with a new date. Continued use after an update means you accept the revised Terms.

9. Contact

Questions about these Terms? Email legal@trulilocal.com. See also our Privacy Policy.