Privacy Policy

Pilot draft · last updated June 2026

1. What we collect

• You give us: your name, email, phone, address, the job details and photos you submit, payment details (handled by our payment processor), and messages you send in the app.
• For Pros: business details, the categories you work in, service area, and identity/background-check information processed by our verification partners.
• Automatically: device and app usage (which we use as first-party analytics to improve the product), and — only while a job is active and with your permission — location to power live tracking and ETAs.

2. How we use it

• Match Customers with Pros, line up quotes, and run bookings, scheduling, messaging, and payments.
• Verify Pros and keep the marketplace safe and accountable.
• Provide support, resolve disputes, and prevent fraud or abuse.
• Understand and improve how the product is used (aggregate, behavioral analytics).

3. How we share it

We share the minimum needed to run a job: a Customer and the booked Pro see what's necessary to complete the work (names, the job, and in-app contact — phone numbers stay masked). We use service providers (e.g., payments, background checks, hosting, notifications) under contract. We don't sell your personal information. We may disclose information if required by law or to protect people from harm.

4. Your data, your control

You can access or update your profile in the app, and you can request a copy or deletion of your data by emailing us. Some records may be retained where required for legal, tax, safety, or dispute-resolution reasons.

5. Security

We use industry-standard measures — encryption in transit, access controls, and processing sensitive operations server-side — to protect your information. No system is perfectly secure, but we work to keep yours safe and to be transparent if something goes wrong.

6. Children

TruliLocal isn't directed to anyone under 18, and we don't knowingly collect their information.

7. Changes

We'll post updates here with a new date. Material changes will be communicated in the app or by email.

8. Contact

Privacy questions or requests? Email privacy@trulilocal.com. See also our Terms of Service.