Privacy Policy

Draft for review · last updated August 2026

1. Who we are

TruliLocal [legal entity name and form] ("TruliLocal", "we", "us") operates a home-services marketplace serving Colorado Springs, Colorado. For the purposes of applicable privacy law we are the controller of the personal information described here. You can reach us at privacy@trulilocal.com or [postal address].

2. What we collect

What you give us. Your name and email address; optionally a phone number and one or more service addresses. When you post a job: its description, category, address, your preferred time windows, and any photos you attach. Messages you send through the app. Reviews and ratings you write.

If you work as a Pro. Your business name, the trades you work in, service area, availability, and the details you submit when applying. Payouts run through Stripe Connect, and Stripe collects your identity and tax information directly — we don't receive or store it.

Payment information. We never see or store full card numbers. Cards are entered into Stripe's own payment sheet; we keep only Stripe's reference to the saved card and the descriptive details Stripe returns (such as brand and last four digits).

Sign-in. We authenticate with one-time codes sent to your email. We don't store passwords.

Location. We collect a Pro's device location only while they have marked themselves on the way to, or working on, a booked job, and only with the operating system's permission. It is shared with that job's Customer so they can see arrival progress, and it stops when the job ends. We do not collect Customers' location.

Device and usage. A push notification token for each device you sign in on, and first-party product analytics about which screens and actions are used. Our analytics are our own — we don't embed third-party advertising or tracking SDKs.

3. How we use it

To match Customers with Pros and run the job: quoting, scheduling, reminders, in-app messaging, and payment. To keep the marketplace accountable — verifying Pros, investigating disputes, preventing fraud and abuse. To provide support. To understand and improve the product in aggregate. We do not use your information for advertising, and we do not sell it.

4. What other people can see

We share the minimum a job requires. Pros invited to quote on your request see the job details, your address and photos, and your first name. The Pro you book additionally sees what's needed to do the work and to message you. Other Customers never see your information.

Job photos are stored privately. They are readable only by the job's Customer and the Pros invited to that job, through links that expire; they are not publicly accessible.

Reviews you write about a Pro are shown publicly with your first name once they become visible. Pros also rate Customers; those ratings are internal — shown to Pros as an aggregate score to help them decide whether to take a job — and are never shown to the Customer they describe. A review is hidden from the other party for 14 days, or until they submit theirs, so neither side can tailor a rating in response.

5. Service providers

We use a small number of processors under contract, each handling only what its function requires: Supabase (application database, file storage, and hosting), Stripe (payments and Pro payouts), Resend (transactional email, including sign-in codes), Apple and Google (delivery of push notifications — the title and body of a notification passes through them to reach your device), Google Maps (rendering maps and converting addresses to coordinates), and Vercel (this website). We may also disclose information where the law requires it, or to protect someone from harm.

6. How long we keep it

Account and job records are kept while your account is open and afterwards where we need them for tax, accounting, dispute-resolution, or legal reasons — payment and payout records in particular. Booking requests started on a Pro's public link but never confirmed are deleted automatically after seven days. [Confirm retention periods with counsel.]

7. Your choices and rights

You can view and edit your profile, addresses, and notification preferences in the app at any time, and turn off individual notification types. Colorado residents have rights under the Colorado Privacy Act — including access, correction, deletion, portability, and appeal of a refusal — and residents of other states may have comparable rights. To exercise any of them, email privacy@trulilocal.com [and confirm the in-app account-deletion path once shipped]. We will not discriminate against you for asking.

8. Security

Access to your data is enforced at the database level, so one account cannot read another's records. Card details are held by Stripe rather than by us. Job photos sit in private storage behind expiring links. Operations that move money run on our servers, never in the app. No system is perfectly secure, but we work to keep yours safe and to tell you promptly if something goes wrong.

9. Children

TruliLocal isn't directed to anyone under 18, and we don't knowingly collect information from them.

10. Changes

We'll post updates here with a new date, and tell you in the app or by email if a change is material.

11. Contact

Privacy questions or requests: privacy@trulilocal.com. See also our Terms of Service.