How can we help?

The quickest way to get help with an active job is in the app — tap Support or message your pro directly. Here are answers to the questions we hear most.

Booking a job

How do I get started?

Describe what you need in plain words or pick a service, add a photo and your address, and submit. We invite nearby pros we've approved to send you quotes.

How many quotes will I get?

Up to three local pros can respond with an upfront price, their rating, and earliest availability. You choose the one that fits; there's no obligation to book.

Payments

When am I charged?

Nothing is charged when you book — we save your card. It's charged when the job is done: as soon as you approve the work, or automatically 48 hours after your pro marks it complete if you haven't reported a problem. If something's not right, report it within those 48 hours and we'll hold the payment while we look into it.

Are there extra fees?

You see the pro's quote before booking, plus a small service fee shown at checkout. No subscriptions, no surprise charges at the door.

Scheduling & changes

Can I reschedule or cancel?

Yes, right from the job screen. You can reschedule any time before your pro is on the way, and cancel for free any time before they start the work.

What if the job changes once the pro arrives?

If the work turns out bigger than expected, your pro can propose a change with a clear add-on price. Nothing changes unless you approve it.

Trust & safety

Every job on TruliLocal is built on a few non-negotiables:

• Vetted pros only. Pros join by invitation. We verify identity, confirm any licence the trade requires, and ask for proof of insurance before anyone can take a job — and during the pilot the founder approves every pro personally.
• Protected payments. Nothing is charged until the work is done, and if you report a problem within 48 hours of completion we hold the pro's payout while we look into it.
• Private contact. You and your pro message each other in the app, so you don't have to hand out your number.
• Real accountability. Ratings and reviews come from completed jobs, and our support team steps in on no-shows, unfinished work, or billing issues.

Something feel off about a booking? Report it in the app or email support@trulilocal.com and our team will look into it.

Still stuck?

Reach a human on the contact page.